Lost certified mail receipt update#

If the USPS tracking is not updating, it may be because the information was not updated due to inclement weather. These are some of the major factors that could be responsible for USPS tracking not updating: Bad weather conditions can disrupt USPS tracking

Lost certified mail receipt update#

Once they scan a package, it can take up to 24 hours for the tracking system to update the ticket number with the new information. So why is not the USPS shipment tracking not updating? Your tracking is updated when a postal employee scans the package, when it arrives at a new facility, or when they load the parcel onto a truck. There’s always a way that we can, we just need to create a culture and develop our people so that their answer to customers isn’t “I can’t”, but “sure, let me find out how we can do that for you.Possible reasons behind USPS tracking not updating They want to hear how your business can help them, no matter what the request. Henry Ford said, “If you think you can’t or you think you can, you’re right.” Once we think we can, we will find a way!Īs I stated earlier, your customers don’t want to hear “I can’t”. All we need to do is change our thinking from “I can’t” to “I can”. When push came to shove, with a little extra effort and some creativity thinking and doing, of course it was possible to find a way to find my package. It was delivered the next day, just in time for the wedding.

My husband gave her the information, and my package was found. If my husband could remember what day and time he came in, and the charge for the package, she could find the tracking number from the report. Excitedly she told me that she had found a way to create a report in the system that showed all the tracking numbers and the shipping dates, times and charges. The manager of the satellite post office didn’t seem very happy as she said that she had done all that she could.Ī few minutes later, however, I got a call back from the manager at the satellite post office. I called the satellite post office to let them know that someone from USPS would be working with them to find my package, as they were the ones who had originally accepted it. “Someone from the post office will contact you within 48 hours, after they’ve worked with the satellite post office to find out where your package is.” That is why they do business with your company.īecause I don’t believe in “I can’t”, I pressed the USPS representative a little further and she opened a ticket to look into the disappearance of my package. Whether you are shipping packages, processing financial transactions, or repairing cars, your customers expect you to be able to fulfill their wants and needs. Now let me tell you, what customers DO NOT want to hear is “I can’t”. We can’t do anything if your package doesn’t get delivered and you don’t have your receipt with the tracking number.” We don’t keep records of who sent the package or destinations. We can’t do anything to help you.” She did, however, give me the number to call the US Postal Service to have the package tracked directly.Īfter navigating my way through the tricky USPS phone tree – unless you have a tracking number for the package you can’t talk with a representative – the agent confirmed what the recording stated: “Unless you have your tracking number, printed on your receipt, we can’t help you. The manager confirmed it, “We can’t reprint any USPS receipts. “No problem”, I thought to myself, “I’ll just go over to the satellite post office and ask them to reprint the receipt for me.” When I got to the satellite post office, located in a local pharmacy, the clerk told me that it was impossible to reprint receipts for postal items. When I asked my husband for the receipt with the tracking number, he had to admit that he had misplaced it. On Friday, I checked with my friends, and yes, you guessed it, the package hadn’t been delivered. The package was sent Priority Mail and was scheduled to arrive on Thursday – two days before the happy couple’s wedding day.

Well, actually my husband mailed the package as I was traveling. A few weeks ago, I mailed a wedding present to some friends.